What is a MYPLASH Teen Prepaid MasterCard® Card? …It’s not a Credit Card, right?
Are MYPLASH Prepaid Cards also available as Gift Cards?
What is the difference between a reloadable card and a gift card?
How do I get a MYPLASH Prepaid Card?
Why do I need to give my Social Security # to get a card?
What do I do when I receive my MYPLASH Prepaid card?
How do I use my MYPLASH Prepaid card?
Where can I use my MYPLASH Prepaid card?
How do I add more money on to my MYPLASH Prepaid card?
Why can I only load $50.00 via credit or debit card for the first 90 days?
My available card account balance will not cover my purchase…what can I do?
How do I return something that I purchased with my MYPLASH Prepaid card?
I can’t find my MYPLASH Prepaid card. I think it might be lost or stolen, what should I do?
What is the difference between an IVR and a Customer Service Call? …And what exactly is IVR?
How do I access the special discounts, promotions and offers that come with MYPLASH Prepaid Cards?
You are correct; it is NOT a Credit Card.
Your MYPLASH Prepaid Card is called a “Reloadable” prepaid card because it only carries the balance of the money you load onto your card without accruing any interest charges, unlike a credit card. With MYPLASH, you’re only able to spend what’s on your card account balance, so there are no over-the-limit charges or fees if you try to spend more than what’s on your balance (read more about this on our “LET’S TALK FEES” page) HERE.
At this time, we only offer reloadable, MYPLASH Prepaid MasterCard Debit cards .
MYPLASH Prepaid MasterCard Debit cards are reloadable, personalized, and can be used anywhere MasterCard is accepted worldwide - including online. MYPLASH Prepaid MasterCard Debit cards also provide access to discounts and promotions in the MYPLASH MALL.
Both are protected by MasterCard’s Zero Liability Protection Program.
However, Gift Cards can only be loaded once. When the balance reaches zero, you must start over with a new card. Gift Cards cannot be personalized with your name. Gift Cards are also limited to use at accepting merchants within the U.S.
You’ve already taken the first step because you’re on MYPLASH.com! Well done. Now just find the card design you like best, or upload your own image, and click the “GET THIS CARD” button.
To help fight the funding of terrorism and money laundering activities, the United States Patriot Act requires all financial institutions obtain, verify, and record information that identifies each person who opens an account, whether they are a teen or an adult. When you open an account, we will ask for your name, address, date of birth, and other information, including your social security number that will allow us to identify you. As part of the additional requirements of the Patriot Act, if we cannot verify you by your social security number alone, we may ask for a driver’s license or other documentation to verify that you are who you say you are . If that happens, don’t worry! Our customer service team will walk you through all of the necessary steps to make sure the process is quick and easy. The use of this information is for verification purposes only. No credit check will be performed.
If you are between the ages of 13 and 17 and want to get a MYPLASH Prepaid Card with your name on it you MUST have your parent or legal guardian’s consent and have him or her accept and agree to the cardholder agreement.
It is strongly suggested by MYPLASH that the parent or legal guardian create the “Account Login” details with the teen to monitor the account activity as needed.
Definitely! Activate your MYPLASH Prepaid card online here at MYPLASH.com, register your account and view all the great options available to you before using it. This will give you the ability to enjoy the many card benefits that all MYPLASH cardholders receive, including MasterCard’s Zero Liability* protection that protects your balance if your MYPLASH card is lost or stolen, exclusive access to discounts and promotions on the MYPLASH MALL, free mobile alerts, and so much more!
*Please visit www.MasterCard.com for terms & conditions and certain restrictions that may apply.
It’s not only smart but it’s also the MYPLASH way to keep track and know your balance at all times so that when you’re ready to make a purchase, all you do is confidently give the cashier your card or, if asked, swipe your card or if online enter your information as needed to buy what you want. The amount will be deducted once the transaction is approved.
You can use your MYPLASH Prepaid Card ANYWHERE Debit MasterCard cards are accepted.
A few words to the wise…
If you use your MYPLASH Prepaid Card at a gas station, it’s best that you pay inside at the cash register. Merchants may decline your purchase if you pay at the pump because most will preauthorize your transaction amount. Although you may have enough funds to cover the amount of gas you need if it’s less than the preauthorized amount, generally $75.00, your card will be declined.
When using your MYPLASH Prepaid Card at a restaurant, hotel, to rent a car, or any similar purchases, always remember the merchant may preauthorize the final transaction amount plus up to 25% to make sure you have enough funds to cover tips or incidental expenses incurred. All preauthorized purchases or transactions as described above will place a “hold” on your funds until the merchant verifies the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount being held will be removed. Keep in mind that during the hold period, you will not have access to the preauthorized amount determined by the merchant and this hold may take as long as 30 days or more to be lifted. Generally it’s within a few days or so but not all merchants process transactions as quickly as we would like them to so keep an eye on your balance and use the card responsibly.
After you register your MYPLASH Prepaid Card, the most convenient way to add money onto your card is to set up a direct deposit from your, or your parents’, paycheck. Take the direct deposit information to your employer to have your paycheck automatically added to your card each payday. You can download the printable form by logging into you account, click on add funds and download the direct deposit form.
You can also add money to your card at nearly 50,000 GreenDot retail locations which includes Walmart, CVS, Kmart, Rite Aid, 7 Eleven and Walgreens. Visit our store locator to find a location nearest you.
Loading your MYPLASH Prepaid card online via ACH (A Checking or Savings Account) or a Credit/Debit card is yet another convenient way to top up your card account balance. You can even use our “card to card” funding option, which allows any MYPLASH Prepaid cardholder to move funds from one MYPLASH Prepaid cardholder to another.
***Please note, that for your protection and to help monitor fraud MYPLASH will only allow a maximum of one (1) $50.00 load per month for the first 90 days via credit or debit card.
Due to the risk of potential credit card fraud and identity theft, until we can verify that the cardholder making the load has genuinely authorized all loads we will only allow loads via credit card or debit card of $50.00 per month for the first 90 days. During this time, cardholders are encouraged to go to any of the nearly 50,000 GreenDot retail locations throughout the U.S. to reload additional funds to their card, and to also set up direct deposit and/or transfer via ACH until the initial 90 day period has passed. After the initial ninety (90) day period has expired and the credit/debit card has successfully completed the verification process the cardholder will then have the ability to load the card (2) times a month with a minimum of $10.00 and a maximum of $250.00. The total dollar amount of credit/debit card loads in one (1) calendar month cannot exceed $250.00.
No need to stress. Just tell the cashier in advance how much to deduct from your MYPLASH Prepaid Card and what other payment method you will be using to complete the transaction. This is referred to as a “split tender” transaction. Unfortunately, not all merchants are able to handle this request but, hey, it is the 21st century, so we have found that most are.
We also recommend signing up for our text and email alerts so you’ll always know when you’ve made a purchase transaction and how that affects your balance. You can also set up special alerts to tell you when your balance has reached a certain level. That way, you’ll always know when it’s time to reload your MYPLASH Prepaid card.
Have your MYPLASH Prepaid card available for the merchant to verify and the value of the returned merchandise will be credited back to your card. It may be a little trickier if you are returning something you purchased online. As a MYPLASH rule, always review the terms and conditions before you make the purchase to ensure you understand the individual policy set forth by the merchant.
When you register your MYPLASH Prepaid Card at http://www.MYPLASH.com, your personal information you entered is what will be used to issue you a replacement card. Be sure to keep a record of the card number as well. Contact customer service the second you realize that your card has been either stolen or lost. The bank may need this information to cancel the card and issue a replacement. Rest assured that registering your MYPLASH Prepaid Card does include the MasterCard Zero Liability* protection. In the event your card is lost or stolen, the bank will not hold you responsible for unauthorized purchases made on your card. Registration is required and certain exceptions and restrictions may apply. Please see our “Terms & Conditions” for more information.
*Please visit www.MasterCard.com for terms & conditions and certain restrictions that may apply.
“IVR” is a common acronym used in many service industries. It stands for “Interactive Voice Response” and means exactly what it sounds like, meaning that it’s an automated phone service offered to our MYPLASH Prepaid cardholders. Although we do suggest our online services as your number one source to manage all your account needs (available here at myplash.com 24/7/365), our IVR system has all the same capabilities to help you manage your account. Of course we have “Live Customer Service” agents available as well if you cannot find the answers to your questions online or via the IVR. Our “Live Customer Service” agents are always available to ensure you are fully satisfied at all times. The dedicated MYPLASH team offers true 24/7-customer service including weekends and holidays 365 days a year.
One of the great things about being a MYPLASH Prepaid cardholder is that you get access to special discounts and promotions through the MYPLASH MALL, your exclusive online connection to discounts on cool stuff from our friends of MYPLASH, such as Paul Frank, Twilight Beauty, Café Press, Jack’s Surf Shop, and many others. As a MYPLASH Prepaid cardholder, you’ll also be able to access the MasterCard Marketplace, where you can get hundreds of offers from thousands of your favorite brands.
Because MYPLASH Prepaid cardholders always stay connected to the hottest music artists, action sports athletes, lifestyle brands, celebrities, TV shows and movies, you’ll always know about the latest events, concerts, premieres, and promos! You’ll also hear about fun new sweepstakes and contests. Just keep an eye on those email and text alerts :)